December 2021 - Shipping, returns, and extended shopping hours

We are experiencing limited stock availability in select products with delayed shipments, including new styles resulting from the impact on the global supply chain from COVID-19. Your support and understanding throughout the pandemic have made it possible for us to ensure quality is constant as we work through this chapter to come out stronger. We will actively be uploading new arrivals as quickly as possible for availability. 

We have extended our hours of operations for online support, order fulfillmentclick & collect pickup availability, and onsite shopping at Ottawa Headquarters to serve you better through December!

Extended Hours

Mon - Fri: 11am - 7pm / Sat: 10am - 4pm (extended) / Sunday: Closed

From December 24 - January 3, Unsung Hero Headquarters will be closed for the holidays. Onsite service will resume on Tuesday, January 4. Customer support will be available online during this time.

Extended Returns

Orders placed during November 1 and December 24, 2021, are eligible for extended returns until January 31, 2022, for all regular priced items (or 30 days from the purchase date, whichever is longer.) Click here to start a return or read our full policy. 

Shipping Deadlines

We recommend placing online orders before the dates below to arrive by December 24. Orders with a subtotal exceeding $100 receive free standard shipping in Canada.


Standard -  Provincial (ON): Dec 17 / National (Outside ON): Dec 13

Priority - National (Across CAD): Dec 19


Standard: Dec 10 / Express: Dec 15