SHIPPING

Standard and express shipping options are available in Canada and the United States. Orders are processed in 1 business day and delivered weekdays, with the exception of holidays. Orders over $100 qualify for free standard shipping in Canada 

Standard: $12.00 (2 - 5 business days)

Express: $18.00 (1 - 3 business days)

Estimated delivery times are based in Ontario and Quebec. 

Standard: $18.00 (4 - 7 business days)

Express: $30.00 (2 - 3 business days)

Shipping fees are flat rate. Delivery times are estimated.

At checkout, you can choose to receive email or text notifications for order and shipment confirmation with your tracking number. We recommend setting up a quick secure account to log in anytime for updates, view past order history, and use express checkout on your next visit.

All orders are shipped through Canada post with tracking.

Not at the moment. We ship within Canada and to the United States with plans for international reach in the future.

RETURNS

All full-priced items are eligible for a refund within 30 days of purchase. Items must be unworn and unwashed, delicately tried on without evidence or scent and returned in the original packaging with hangtags attached. A copy of your receipt or proof of purchase must also be included with the return.

• Sale items including promotion discounts, preorders, charitable items, accessories, and gift cards are final sale and non-refundable.

• The condition of the product is left at the discretion of Unsung Hero. All returned items are quality inspected to ensure they are in original condition. The customer is responsible for shipping and handling fees to obtain their product without a refund if deemed used.

• We suggest using a tracked shipping service. Unsung Hero is not liable for lost or damaged shipments in transit.

Online returns are automated and easy. Using your order number and email to access, click the items you'd like return and the reasoning from the dropdown menu. Once submitted for review, you will receive an approval email within 2 business days with return shipping instructions. Click here to start

Within 2 business days of receiving your return - quality inspection pending. We will send an email confirmation and your refund will be issued back to the original method of payment used. It may take up to 48 hours to reflect your bank account depending on your credit card provider.