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Shop with confidence: FREE 30 day returns 

  • Items must be in their original state: unwashed, unworn, unaltered with original Unsung Hero tags.
  • Free returns/exchanges are limited to one per order.
  • All clearance items and gift cards are final sale.

 

Fill out our online return form here.  Once approved, you will receive a returned shipping slip and simple instructions to complete the process. Disclaimer: If a product return arrives not in its original state a refund cannot be issued. It will be the customer's responsibility to pay the returned shipping to claim their same product as final sale. 

 

Exchanges 

Need a different size? We accepted exchanges on items in their original state within 30 days of purchase: unwashed, unworn, unaltered with original Unsung Hero tags. Fill out our online exchange form here. Once approved you will be provided our return address. Returned shipping fees to Unsung Hero are the responsibility of the customer. Unsung Hero will cover the associated shipping costs to provide your exchanged size. 

Disclaimer: If a product return arrives not in its original state a refund cannot be issued. It will be the customer's responsibility to pay the returned shipping to claim their same product as final sale. 

 

Quality

In the case that your product has arrived damaged due to manufacture defects or in transit, please provide photos in our submission form and our support team will make sure you receive the proper item. We recommend contacting us as soon as possible so there’s no discrepancies with damages due to worn items.

 

For further assistance contact support at sales@unsunghero.ca | 613-836-6222. Our team will be happy to assist you during operating hours (Monday-Friday, 11am - 7pm).